Technical Support

Video playback is choppy. What can i do?

HD video requires a better than average internet connection and computer, so if you have a slow connection or older computer, you may experience issues. If you can’t do anything about that, then try the following:
Select a lower video quality from the drop-down under the video player.
- Turn off other programs you may be running like, virus protection, ad blocker, or energy saving settings.
- Stop any files that you may be downloading in the background.
- Try closing other browser tabs if you have many opened.
- Try a different browser . We recommend the latest versions of the following browsers: Google Chrome, FireFox.

I am having trouble logging in or forgot my password.

In order to obtain your password, you must return to the site that you originally signed-up for and click on the "Forgot Password?" link found on the login page. Your username and password will be sent to your email address on file.If you aren't receiving your password via email, be sure to check your email account's spam folder.